Refund policy


📦 Refund & Return Policy

TKC ToeKnee Crawler Extreme – Refund & Return Policy
At TKC ToeKnee Crawler Extreme (a brand owned and operated by Text The Universe LLC), we stand behind the quality of our specialized trade gear. Because our products are utilized in demanding physical environments (such as attics and crawlspaces), we maintain strict return guidelines to ensure safety, quality control, and compliance.
1. 30-Day Return Window
We offer a  30-day return policy. This means you have [30] days after receiving your item to request a return. To be eligible for a return, your item must be in the exact condition that you received it: unworn, unused, completely free of job-site debris, dirt, or dust, and in its original packaging. You will also need the receipt or proof of purchase.
2. How to Start a Return
To initiate a return, you must contact our customer service team strictly at support@toekneecrawler.com.
  • Important Notice: Returns sent back to us without first requesting a return via email will not be accepted, refunded, or shipped back to the sender.
  • Return Shipping Costs: Unless the item arrived damaged or defective due to our manufacturing error, the customer is responsible for all return shipping costs and logistics.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. Contact us within 48 hours at support@toekneecrawler.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
4. Non-Returnable Items & Safety Exceptions
Due to liability and safety regulations regarding structural navigation tools, we absolutely cannot accept returns on items that have been used on a job site, deployed inside an attic/crawlspace, or show signs of physical wear. Safety gear that has been compromised by field use cannot be restocked or resold.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds and Processing
Once we receive and inspect your returned gear at our facility, we will notify you via email whether your refund has been approved or rejected based on the item's physical condition.
  • If approved, you will be automatically refunded on your original payment method within  5–7 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund to your account.