Shipping policy

Order Processing vs. Delivery Time Please note that Order Processing Time is separate from Shipping Transit Time.

Order Processing Time (Handling): All orders are processed and handed off to the carrier within 1 to 3 business days.

Transit Time (Delivery): We ship via USPS Ground Advantage Commercial. Once the carrier receives the package, standard transit time is 3 to 5 business days.

Total Estimated Delivery Time: Customers can expect their shipment to arrive within 4 to 8 business days from the time the order is placed.

Courier and Job-Site Delivery Liability TKC ToeKnee Crawler Extreme™ (a brand owned and operated by Text The Universe LLC) utilizes trusted third-party carriers to deliver your order. Once a package leaves our facility, tracking information is automatically emailed to you.

Delivered Status: Neither Text The Universe LLC nor TKC ToeKnee Crawler Extreme™ is legally or financially liable for packages that are marked as "Delivered" by the courier but are missing from the destination.

Secure Locations: If you are shipping gear directly to an active construction site, unfinished property, open commercial zone, or residential porch, please ensure a secure receiving method is in place. We cannot issue refunds or replacements for items stolen or lost post-delivery.

Shipping Costs Shipping costs will be calculated and displayed at checkout. All orders are shipped via USPS. At this time, we only ship to addresses within the United States. We do not offer international shipping.

Refunds, Returns, and Exchanges We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs and a 10% restocking fee. For full details, safety exceptions, and instructions on how to initiate a return, please review our complete Refund Policy.